Putting in-house counsel in control

''With rapid growth comes the need to scale which can be difficult, especially when trying to navigate complex employment laws in multiple countries. The self-service model helped transform the in-house employment team from a reactive role and bottleneck to foreign outside counsel, to a strategic role that focused on high-impact work. Even better, our internal HR clients received quicker response times which they loved, and the employment law team received data which we loved. We used the data to understand where to focus training efforts and make a business case for local headcount growth. It was the first occasion I’d experienced outside counsel taking such an innovative and ‘outside-the-box’ approach. It was refreshing!''